The purpose of this Privacy Policy is to help you understand why we collect your personal data and how we use it.
Our company’s Privacy Policy provides detailed information about when and why we collect your personal data, how we use and process it, how long we retain it, and under what conditions we may share it with others.
Data Collection
When you visit one of our ticket issuance points (e.g., agencies, website, social media), we may ask you to provide certain information about yourself.
This information may include:
-
When booking tickets via phone, in person at an agency, or through our website www.top-lines.gr, we collect your full name and phone number.
-
When purchasing a ticket in person at the agency, we collect your full name and ID or passport number, which are legally required to be printed on the ticket and included in the passenger list, in accordance with national legislation.
Instances in which we request your personal data:
-
When making a reservation by phone
-
When booking via a reservation form
-
When booking in person at an agency
-
When purchasing a ticket in person at an agency
How We Process Your Personal Data
We process your personal data for the following purposes:
-
Ticket data processing for trip confirmation, return ticket issuance, or refunds.
-
Reservation data (via phone) for updates on schedule changes, trip cancellations, strikes, etc.
We may use and process your personal data with your consent only to inform you about changes in schedules, prices, and services.
How We Share Your Personal Data
We may share personal information with partner agencies. These agencies are not allowed to use or disclose your data unless we have your consent.
Our Service Providers
We work with agencies outside our main office in Athens, who may process your personal data on our behalf, provided they comply with data protection regulations. We only share information necessary to offer or facilitate services to you (e.g., passenger lists).
Other Organizations and Individuals
We may transfer your data to:
-
Public or regulatory authorities (e.g., police or border services) when legally required.
-
Anti-fraud agencies to prevent potential fraud (e.g., Cyber Crime Division).
International Data Transfers
We may transfer your personal data to agencies or public authorities located outside the European Economic Area (EEA), such as agencies in Albania or border checkpoints like Kakavia.
Your data will still be protected by appropriate legal safeguards. When transferred outside the EEA, we ensure it is protected to the same standard as within the EEA.
Our Website – www.top-lines.gr
Through our website, we present our company and provide information about our services. It also allows users to make ticket reservations. Data collection and processing follow the procedures outlined in this policy.
Our website uses cookies to gather information. For more on our Cookie Policy, see:
https://www.top-lines.gr/en/politiki-gia-cookies/
Marketing
We do not use your email or phone number for marketing purposes. We do not send promotional emails or SMS messages.
Social Media
We use social media for advertising, updates, and promotional campaigns, in accordance with each platform’s rules and policies.
Your Rights
According to data protection laws, you have the right to:
-
Access & Information: Learn what data we collect, why we collect it, and how long we keep it.
-
Correction: Ask us to correct any inaccurate data or add missing information.
-
Restriction & Objection: Request that we restrict or stop processing your data if it’s inaccurate, being misused, or if you no longer wish to receive service updates.
-
Data Portability: Request your data be transferred to another organization.
-
Erasure (Right to be Forgotten): Request deletion of your data when it is no longer necessary for its original purpose, if you withdraw consent, or if it is unlawfully processed.
These rights can be exercised at any time and are free of charge.
To exercise your rights, contact us:
-
Email: [email protected]
-
Mail: Psarron 4, Karaiskaki Square, Athens, Greece
Your request will be processed within 10 days of receipt, but this may extend up to two months for complex or numerous requests.
Data Retention
We retain your personal data for up to 10 years.
However, we may keep your data longer if required for legal, tax, or technical reasons. In such cases, your privacy will remain protected, and data will only be used for those specific purposes.
We retain your data as long as we have your active consent for the purposes it was provided.
Security Measures
Top-Lines uses technical and organizational security measures to protect your personal data from loss, destruction, or unauthorized access by third parties.
Your Consent
By using our website, you agree to our privacy policy.
Changes to This Privacy Policy
If we make any changes to our privacy policy, we will post them on this page and/or update the modification date below.
This policy was last revised on 25/05/2018.
